Please click on the question block to see the answer.
Question 1:
Which term is used to describe removing something that has an effect on a service?
(a) A change
(b) A problem
(c) A risk
(d) An incident
Answer: (a) – A Change
Question 2:
Which term is used to describe removing something that has an effect on a service?
(a) A change
(b) A problem
(c) A risk
(d) An incident
Answer: (a) – A Change